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You can check or update your payment info on your account page, under Your plan. To check who your provider is, or to reach out to them directly:

You'll need to speak to them about anything payment related. your phone or internet provider), they manage your payments. If your plan is with a partner company (e.g. We’ll try to take the payment again over the next few days. If a monthly payment fails, you won't immediately lose your Premium. Get in touch with your payment provider.It might just be a temporary connection issue, so wait a few hours and try again.Try entering your payment details again using a private/incognito window.with a password, PIN, fingerprint, or code sent to your device. They may need to verify your identity for security, e.g. Look for these settings in your bank’s mobile app.Īlso, make sure your bank or payment provider has your correct details. Enabled for foreign, secure online, and recurring purchases.

Registered in the same country to your Spotify account.Tap it to update the app.Make sure your payment method has sufficient funds, and is: I made sure I was using the right country’s. I’ve tried entering it multiple times to see if I missed any characters or mixed any of them up (eg. On Android and OS devices, an easy way to see if there's an update available is to open the App Store (iOS) or Play Store (Android) and search for "Spotify." If there's an update available, the download button will be marked Update. Solved (Check edit in post.) Why won’t my Premium PIN work I bought a premium card earlier today, and the PIN isn’t working. If you're having trouble with Spotify, make sure the app is up to date - if it hasn't updated in a while, you might be running an older version that has a bug or is now incompatible with other software on your device. As a reminder, here is how to close apps on Android and how to close apps on iPhone.

If that is successful, then you can restart any apps you absolutely need to use at the same time as Spotify. In either case, the remedy is to try closing any other apps you're not currently using - or close all the other apps and see if Spotify starts to work. If Spotify isn't working for you, it might be because of a conflict with another app or because your device is running dangerously low on memory and there isn't enough space on the device to stream audio.